Terms of service

  1. Acceptance of TermsBy accessing/using AddressSou's services (purchasing, browsing, or contacting support), you agree to these Terms, our Privacy Policy, and applicable U.S. laws. If you disagree, do not use our services.
  2. Products & Orders
  • Product Information: We aim for accurate descriptions, pricing, and availability of ceramic mugs/insulated cups. We reserve the right to correct errors, update details, or adjust prices without notice.
  • Order Confirmation: Orders are confirmed only via formal email. We may reject/cancel orders due to stock shortages, pricing errors, or unforeseen issues.
  • Payment: Use accepted methods; provide valid, accurate payment information.
  1. Shipping & DeliveryShipping is available within the U.S. Delivery times are estimates—we are not liable for delays from carriers, weather, or external factors. See our separate Shipping Policy for details.
  2. Returns & RefundsSubject to our Return Policy. Eligible returns require unused products in original packaging, returned within the specified timeframe. Customized products are non-returnable unless defective.
  3. Limitation of LiabilityAddressSou is not liable for indirect/incidental/special/consequential damages from product use or service inability. Total liability per claim shall not exceed the product’s purchase price.
  4. Changes to TermsWe may update these Terms anytime. Revised versions post on our website with a new effective date—continued use constitutes acceptance.
  5. Contact InformationFor questions about these Terms:
  • Address: 30 Rue du Vingt-Deux Novembre, Strasbourg, Grand Est 62988
  • Email: support@AddressSou.com
  • Phone Number: +33 704673398