Shipping policy

  1. Shipping EligibilityWe ship only to valid U.S. addresses (no international shipping). Ensure your address is complete (street, city, state, zip code) to avoid delays/errors.
  2. Order Processing Time
  • Processed within 1-2 business days after payment confirmation (excludes weekends/U.S. federal holidays).
  • Weekend/holiday orders start processing next business day.
  • Processing may be extended for high-volume periods or customized orders (if applicable).
  1. Shipping Methods & Delivery Timeframes
  • Partner with reliable U.S. carriers. Delivery times are estimates (excludes processing time):
    • Standard Shipping: 3-5 business days after processing.
  • No expedited shipping available.
  1. Shipping FeesCalculated by order weight and delivery location. Exact cost displayed at checkout before payment.
  2. Shipping Disclaimers
  • Not responsible for delays from carrier errors, weather, customs holds, or incorrect addresses.
  • Shipping confirmation email (with tracking number if available) sent post-dispatch—track via carrier’s website.
  • Report lost/damaged packages within 7 days of estimated delivery date. We assist with carrier claims but are not liable for confirmed delivered packages.
  1. Contact Us
    For shipping, order status, or delivery questions:
  • Address: 30 Rue du Vingt-Deux Novembre, Strasbourg, Grand Est 62988
  • Email: support@AddressSou.com
  • Phone Number: +33 704673398